Shipping/Service Times:

• What are your production lab hours?

  The lab produces daily through the week from 10am to 5:30pm. We do not offer production services on Saturdays with the exception of passports.

• What are your service times by product?

  • At The Print Refinery Vernon Hills, our goal is to efficiently complete every order with the care and quality your images deserve. Our service times are based on the average production time required to meet that goal.
  • For online orders, you will be notified by text and/or email when the order is complete and ready for pick up, or has been shipped.
  • Service times are based on business days and do not include Saturday, Sunday or holidays. These times are considered guidelines and actual production times may vary based on the time of day the order was placed and the quantity ordered. Busy seasonal times may also cause a variance in production times.

  
  

  Type	Service Time (in business days)
  Photo Prints	2
  Archive Scanning	Varies, but typically 14-21
  Photo Restoration	5
  Video Services	Varies, but typically 14-21
  Movie Film to MP4	3-4 Weeks
  Video Slide Show	5
  Passport Photos	While You Wait
  Film Processing	12-14
  E6 & Disc Film Processing	Currently Unavailable

• Do you offer a rush service?

  On some products, yes. Expedited service may be possible to meet special requests. Please contact us at (224)206-7278 prior to order submission to verify whether or not the product or service is eligible for rush service.
  
  
  
  
  
  

• What are your shipping services?

  We are happy to provide shipping services to our customers - and we ship nationwide! Pre-payment is required on all shipped orders. All items purchased and shipped by our online ordering system will include shipping charges at checkout.
  While unfortunate, sometimes a package is lost or damaged in transit. While we are not responsible for lost or damaged packages once they are received by our carrier(s), if you encounter a lost or damaged package, please call us at (224) 206-7278 and we will see where we are able to assist.
  
  The charges for shipping vary based on weight, dimension and distance travelled. Figuring out how much it might cost to ship a package can be frustrating, so we have provided the table below to give you a general guide. Please note, this table is to be used ONLY as a guide, as we will determine final shipping cost once your package is ready to ship.

  
  

  Order Total	Shipping/Handling
  $0-$24.99	$6.99
  $25-$49.99	$12.99
  $50-$99.99	$15.99
  $100-$149.99	$19.99
  $150.00+	$24.99

Returns:

• Our quality promise.

  At The Print Refinery Vernon Hills, we are committed to providing quality products to meet or exceed your expectations. However, if you find our goods or services are faulty, please let us know. We will work with you to address your concerns.
  Please note that only technical inadequacies, which are avoidable with the technology available would be considered a defect and does not include aspects of personal taste. Differences in color between the original file and original image data are not a defect. Call customer service at (224)206-7278 for assistance.
  
  Refunds for purchases online with a credit card will be provided as a credit back to the card used at the time of purchase. This may take up to 5 business days upon receipt of the returned product/merchandise and may take 24-48 hours to update on your bank statement.